Managed service providers (MSPs) have adapted their offerings over the past two decades, and smart MSPs will continue to adapt going forward. Given the challenges of complexity and pressures upon many IT leaders to be real business partners, working directly with the C suite on the future of the business, MSPs now have a fantastic opportunity to deliver a new suite of services. Jim Lampert, VP of Service Provider Sales with OpsRamp, shares his thoughts on the subject in this column.

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