Based on the change’s businesses have experienced in 2019, the next 18 months will represent the most significant workforce shifts we’ve ever seen.
I’m not talking about how technology is going to change the workforce. If you’re still on that topic, you’ve missed the boat. The digital frontier is no longer a frontier. We’re in a post-digital era. But what does that mean?
In short, digital is here and has been for a while. We no longer talk about the wonder of the automobile and how it’s changing mobility. We accept without debate that cars and trucks are part of our daily routines, and we need to do the same with technology.
The biggest surprises for many organizations in 2019 were recognition of workforce mobility, the need for enhanced collaboration, a change in the daily routine, the need to deliver a better end-user experience, and accepting the inevitability of change and knowing the best is yet to come.
With that in mind, here are a few themes that are likely to emerge in the year ahead.