Collabrance and ConnectWise Manage Integration Provides Faster, More Efficient Service for End-User IT Customers
FOR IMMEDIATE RELEASE
(Cedar Rapids, IA) – Collabrance announced a new integration with ConnectWise, a software company who connects technology teams to IT solutions, services, and people that allow them to thrive. The integration into ConnectWise Manage streamlines ticketing systems and communications from disparate platforms. As a product of the GreatAmerica InteGreat® Web Services, the new integration allows tickets and customer data to replicate information in ConnectWise Manage between Collabrance, a Master MSP, and IT Solution Providers.
“A coordinated B2B effort working out of one system in ConnectWise will reduce the possibility of errors and provide a more efficient way to share intelligence,” said Travis Vigneau, director of channel sales and alliances for ConnectWise. “It enhances communication, resulting in quick and accurate solutions for end-user IT customers.”
Deeper visibility of customer information between Collabrance and the MSP will result in faster service and a more effective technical solution for the end-user IT customer. The new ticketing integration will automatically share ConnectWise data between Collabrance and MSPs in real time.
“Our successful integration with ConnectWise enhances our communication, collaboration, and secure information sharing with our Managed IT partners,” said Doug Grimm, Senior Vice President and General Manager at Collabrance. “This is one more way we are working together to quickly and effectively resolve customers’ technical issues.”
In 2014, Collabrance’s parent company, GreatAmerica Financial Services, first integrated with ConnectWise to augment invoicing capabilities for IT Solution Provider’s to receive real-time intelligence of their portfolio business with GreatAmerica. Collabrance plans to have future integrations to help MSP partners and broaden the comprehensive suite of InteGreat Web Services. For more information about the Collabrance InteGreat solution with ConnectWise, visit www.collabrance.com/InteGreat.
Collabrance is a U.S. Based Master Managed Service Provider offering a fully outsourced technology suite. We offer our partners a low risk way to quickly and profitably scale while focusing on revenue generating opportunities. Our portfolio of standardized technology services, proven processes, and sales coaching results in exceptional customer satisfaction and remote resolution. In addition to a Service Desk, Collabrance provides education, tools, personal assistance and access to best practices. www.collabrance.com
ConnectWise transforms how technology solution providers successfully build, manage and grow their businesses. Our award-winning set of software solutions provides a fully integrated, seamless experience to companies in more than 50 countries, giving them the ability to increase their productivity, efficiency and profitability. When combined with our relentless commitment to innovation, powerful network of ideas and experts, unparalleled passion for our users, and more than 35 years of experience, ConnectWise software solutions deliver the support companies want at each step of their business journey. For more information, visit www.ConnectWise.com.