Help Desk Team Award for Commitment to Customer Service Excellence

(Cedar Rapids, IA) – Collabrance achieved the HDI Team Certified Award. The HDI Team Certified Award is an achievement granted to businesses who have 80%+ of their Service Desk representatives obtain the HDI Support Center Analyst Certification. The HDI SCA Certification is a certification that highlights technical support professionals who are committed to providing world-class customer service for every individual.

“As part of our new employee training process, we require Service Desk Technicians to become HDI certified to ensure we are providing our end-user IT customers an exceptional service experience,” said Doug Grimm, Vice President and General Manager at Collabrance.

Collabrance Puts the Customer’s Needs First

HDI stresses the importance of understanding the customer’s technical and business needs. Through a focus on best practices for customer service and problem solving skills, technicians are able to effectively provide a solution while empathizing with the customer. For more information on the Collabrance Help Desk Technical Certifications, visit their Service Desk & NOC Information resource page on

Collabrance Master MSP Services

In 2009, Collabrance was established by GreatAmerica Financial Services. With resources and connections throughout the industry, Collabrance has helped many managed service providers expand their businesses.

About HDI Professional Development Services

In 1989, HDI became the first professional association created for the technical support industry. Since then, HDI has remained the source for professional development by offering resources to promote organization-wide success through exceptional customer service.


Brittney Stepanek

Strategic Marketing Director, Collabrance


[email protected]