Onalaska/La Crosse, WI – Tech Mobile Software announced a powerful new integration between its eTMS field service management solution and ConnectWise PSA. This real-time interface streamlines workflows for technicians by providing a unified view of both eTMS and ConnectWise PSA tasks, all within a single screen.

With this integration, technicians can now view their ConnectWise PSA tickets alongside their eTMS e-Automate calls, eliminating the need to constantly switch between systems. Real-time updates ensure that technicians always have the latest information, while effortless navigation allows them to quickly create, dispatch, update, and complete tasks in both systems.

“This is a game changer for technicians who rely on both eTMS and ConnectWise PSA,” says Thomas Smith, Owner at Tech Mobile Software. “By providing a single point of access for all their tasks, we’re empowering them to work more efficiently, reduce errors, and ultimately provide better service to their customers.”

Key features of the integration include:

  • Real-time synchronization of tickets and calls: Changes made in one system are instantly reflected in the other.
  • Unified view of tasks: Technicians can see all their open tickets and calls in one place, making it easier to prioritize and manage their workload.
  • Streamlined workflows: Effortless navigation and intuitive controls simplify task management.
  • Enhanced visibility for managers: Managers can monitor open tickets and calls across the company, ensuring timely completion and customer satisfaction.

Source ConnectWise