Global Survey of 800 Executives Details the Prioritized Business Workflows being Automated, the Challenges in Doing So and the Benefits of Success
Irvine, CA – October 19, 2021 – When virtually any business workflow can be automated, which do enterprise executives say are the most important and deliver the greatest value? That’s the focus of the Kofax 2022 Intelligent Automation Benchmark Study just published by Kofax®, a leading supplier of intelligent automation software for digital workflow transformation. First published in 2019, the annual global report has become the insider study by detailing companies’ intelligent automation ambitions, challenges and outcomes.
According to the study, organizations are focused on the following high-value customer, operational and financial workflows:
- 85% – Accounts payable automation
- 84% – Transaction processing
- 83% – Bank statement processing
- 83% – Document security management
- 82% – Invoice processing automation
- 78% – Onboarding
- 78% – Other
- 77% – Digital mailroom automation
- 77% – Claims processing
“One of our early projects was related to the transfer of patients between facilities and then documenting it,” says Robert Duber, Process Automation Manager at University Hospitals, headquartered in Shaker Heights, Ohio. “Patient transfer was a manual activity and we saved quite a bit of time by automating it. As the pandemic took hold, we started to look into capacity issues and found that automation freed up staff and yielded the time needed to improve the quality of patient care.”
Enterprises are prioritizing these workflows for a variety of reasons, from improving the customer experience to driving better decision making. Specifically, executives say automating these functions are providing the greatest benefits:
- 94% – Optimizing customer acquisition and retention
- 93% – Running the business
- 93% – Maximizing the value of IT investments
- 93% – Improving customer engagement across multiple channels
- 83% – Ensuring compliance, data management and security
- 82% – Enhancing employee productivity and satisfaction
- 77% – Transforming back-office operations
- 77% – Gaining customer insights through data analysis
The study also details the high-value workflows that yield the greatest ROI, the challenges organizations need to overcome to automate these high-value processes, and the progress enterprises are making in their digital transformation efforts.
“The digital-first business environment has exposed a chasm between companies that have transformed through automation and AI and those companies that have underinvested and find themselves weighed down by an analog business culture,” says Chris Huff, Chief Strategy Officer at Kofax. “Leveraging intelligent automation to digitally transform how work gets done is the opportunity of our generation. Companies across every industry are winning by focusing on delivering frictionless and delightful experiences for their customers, while at the same time creating productive and purposeful experiences for their employees so they can engage in more meaningful activities.”
Amanda Ingalls
Public Relations Director
[email protected]
All of the advantages of having automated workflows are true. Many companies are now aware of how automation may help them grow. Thank you, Kofax, for constantly developing and ensuring that businesses benefit from automation.