Recognition reflects exceptional service, technical expertise, and customer support across Ricoh’s national dealer network

Aston, PA — December 10, 2026 — KDI Office Technology is proud to announce that it has once again been named a Ricoh ProVision Dealer Partner for 2026, marking the company’s third consecutive year receiving this prestigious honor. The ProVision Dealer Partner designation recognizes outstanding service performance, technical certification, and an exceptional customer experience across Ricoh’s national dealer network.

View the official recognition letter:
https://www.kdi-inc.com/wp-content/uploads/2025/12/KDI_Ricoh_ProVision_2026.pdf

Continuing a Legacy of Service Excellence

Before the launch of the ProVision Dealer Partner program in 2024, Ricoh recognized top-performing dealers through its long-standing Ricoh Circle of Excellence program. KDI was a multi-year Circle of Excellence winner, demonstrating the company’s deep commitment to service quality, training, and customer support.

Since Ricoh transitioned to the ProVision Dealer Partner program in 2024, KDI has earned the recognition every year — in 2024, 2025, and now 2026 — reinforcing its position as one of the nation’s most consistent high-performing Ricoh dealers.

This recognition is based on core service performance metrics, including:

  • Technical certification and training
  • First-call effectiveness and problem resolution
  • Service response performance
  • Parts availability and inventory management
  • Customer satisfaction and support quality

Why This Matters for KDI Clients

“As a service-focused organization, we take great pride in achievements that directly reflect our customers’ experience,” said Rick Salcedo, President & CEO of KDI Office Technology. “Being recognized as a ProVision Dealer Partner for the third year in a row reinforces the strength of our service team and our commitment to delivering exceptional support across every location we serve.”

For customers, the ProVision Dealer Partner designation means:

  • Highly trained, manufacturer-certified technicians
  • Faster, more efficient service response
  • Access to genuine Ricoh parts and tools
  • A service team committed to ongoing improvement
  • Consistent uptime and reliable device performance

Recognition That Reflects KDI’s Mission

“At KDI, we’ve always believed in doing things the right way — investing in our people, strengthening our expertise, and putting customer success at the center of everything we do,” added Salcedo. “This recognition from Ricoh validates that commitment and motivates us to keep raising the bar.”

Explore More of KDI’s Industry Achievements

KDI is honored to be recognized not only by Ricoh, but by organizations and partners across the industry. To view all of KDI’s awards and accomplishments, visit: https://www.kdi-inc.com/awards/

About KDI Office Technology

KDI Office Technology is a leading provider of office technology, managed IT, cybersecurity, managed print, digital transformation solutions, and business printing services. With seven locations across the Greater Philadelphia region, eastern Pennsylvania, New Jersey, and Delaware, KDI helps organizations streamline operations, improve productivity, and reduce costs through tailored technology solutions and exceptional service. Founded in 1984, KDI remains committed to putting customers first and delivering innovative solutions that help businesses work smarter. To learn more about KDI, visit www.kdi-inc.com.

SOURCE KDI Office Technology