By Jamie Bsales, Keypoint Intelligence
Necessity is the mother of invention. And if there were ever a problem in search of a solution, the ongoing IT staffing shortage is it. In-depth interviews conducted with CIOs and IT Directors for our recent research study, The Managed IT Services Opportunity, revealed that these decision-makers routinely outsource IT functions to outside managed services providers (MSPs). One of the main reasons cited for doing so is an inability to hire enough qualified staff in-house.
Of course, problems float downstream, so IT outsourcing just puts that much more pressure on managed IT services providers to maintain adequate qualified staffing. Fortunately, technology is stepping up to help. We have received two recent briefings on platforms that can help MSPs shoulder the ever-increasing load.