By Keypoint Intelligence, Jamie Bsales

Managed IT Services (MITS), where organizations contract with an outside provider to take over at least a portion of their IT needs, have become a key offering for office equipment dealers looking to diversify beyond print. What IT functions are purchasers looking to outsource to a partner provider? That’s what we set out to discover in our 2023 IT Decision Maker Primary Research study.

The survey aimed to ascertain the business-buying plans of SMBs (that is, those with 50 to 499 employees) for key IT products and services. The 300 US-based respondents hailed from a range of industries. To qualify for the study, respondents had to be decision-makers who influence purchase decisions related to business process/workflow solutions, print/scan infrastructure, or MITS.

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