New recognition program sets performance benchmarks and honors top service technicians across the imaging channel.

Minneapolis, MN – October 20, 2025 — Nexera, powered by BEI Analytics, today announced the launch of the Service Excellence Trustmark and Technician Service Excellence Awards — two new industry-first initiatives designed to independently verify and celebrate outstanding service performance across the independent dealer channel.

The Service Excellence Trustmark will recognize dealerships that meet or exceed Nexera’s performance benchmarks based on key industry standards tracked within the Nexera platform. These standards include Call Backs, Hold for Parts, Average Response Time, Territory Integrity, World MCBV, World CPCP, and Technician Time Management.

The Technician Service Excellence Awards will honor the top-performing service technicians from Nexera-affiliated dealerships based on individual performance metrics such as Call Backs, Hold for Parts, World MCBV, World CPCP, and time management.

“As a company, Nexera has set the standard for excellence and defined the benchmarks for service department success,” said Sarah Henderson, Regional Director at Nexera. “The Service Excellence Trustmark provides an official and independent statement of excellence that dealers can proudly share with employees, customers, and prospective clients.”

To earn a Trustmark, Nexera will provide an annual scorecard of a dealer’s performance.  Dealers must meet or exceed industry benchmarks with their overall score. Technician award recipients will be determined through Nexera’s performance stack ranking, recognizing those who demonstrate exceptional service quality and efficiency.

“Providing an industry-wide technician awards program is exciting for our analysts team and the service leaders we work with,” added Henderson. “Technicians who consistently perform at the highest levels deserve meaningful recognition for their skill, commitment, and impact.”

The inaugural 2026 Trustmarks and Technician Service Excellence Awards will be based on 2025 performance data from Nexera suite subscribers and presented in early 2026.

Media Contact:
Sarah Henderson
Regional Director, North America
Nexera
[email protected]
515-776-0710

About Nexera

Nexera, powered by BEI Analytics, provides advanced service analytics and performance solutions to imaging dealers nationwide. Through its innovative technology and deep industry expertise, Nexera helps dealers improve service delivery, increase profitability, and optimize operational performance.

SOURCE NEXERA