Enterprises in all key industries are beginning to rethink their transaction bills and statement delivery strategies, according to Keypoint Intelligence’s “Annual State of Transactional Communications – Business Survey: North America.” Paper suppression rates for bills and statements were on the rise three or four years ago, with a complete focus on outsourcing print.

In the past, many in the industry believed that mailed bills and statements would be phased out in favor of electronic delivery. In recent Keypoint Intelligence research, the trajectory for both paper and electronic curves has begun to flatten out as print outsourcing declines in importance. Each year, this research focuses on transactional customer communications such as bill statements and policy notices as well as the technology companies that support the market.

Read the full article here.